Pizza Kit Subscription f.a.qs.
HOW DOES IT WORK?
Subscribe and save with weekly, fortnightly or monthly pizza nights. Your subscription will be delivered
chilled to your door with everything you need to make genuine Neapolitan pizza (and pudding) at home.
You just need a frying pan, a hot grill and an appetite for awesome pizza.
Each subscription delivery includes:
1 x Pizza Kit of your choice (makes 2 pizzas),
1 x Nutella Pizza Ring Kit (makes 2 rings)
FREE shipping (usually £4.95).
That's a tidy saving of up to 25% for weekly subscriptions!
WHEN'S PIZZA NIGHT?
When you first sign up, you'll pick your first pizza kit and a delivery date..
EAT, SLEEP, GRILL, REPEAT
After this, your pizza will arrive on the same weekday every 7 days / 14 days / 28 days, depending on whether
you went for a weekly / fortnightly / monthly subscription. You'll be billed 3 days before your delivery date.
HOW DO I CHANGE MY KIT SELECTION?
You can make changes to your subscription up to 9am the day before delivery, using a link we'll email you
when you first sign up. You can change your kit selection, delivery date, shipping address or skip a week.
Before every delivery we'll send an email to remind you to make any changes you might want to.
HOW DO I CHANGE MY DELIVERY DATES?
If you haven't been billed for the order yet then you can jump into your account admin and change it there. We schedule deliveries 3 working days after you are billed so you'll need to change your billing date to 3 days before you want your Pizza kit to arrive. Sounds complicated but it's very clear in the account admin and it will give you an exact date of delivery. If you have been billed for it already but it's before 9am on the day before scheduled delivery, you can get in touch with us at email@example.com and we can change it to whenever you need us to.
HOW CAN I SEE WHAT'S COMING & WHEN?
If you log in to your account admin you can check the delivery schedule which will show you a list of your upcoming deliveries. If you need to edit or skip one or more you can just click through to edit an individual order and change it to however you need it.
WHY CAN'T I SUBSCRIBE TO YOUR VEGAN PIZZA?
At the moment our subscriptions come with a Nutella pizza ring, which unfortunately isn't vegan (Nutella contains milk). But don't worry, we're working on this - firstly, we're checking out vegan chocolate spreads (know a great one?! Let us know). Secondly, we're working on offering a variety of cool stuff you can sub in and out with each pizza subscription delivery, so you can select to have a Nutella pizza ring OR something else exciting. Please bear with us! In the meantime, for vegan pizza, it's better value for you to reorder a single kit each week.
WHY CAN'T I CHOOSE SOMETHING OTHER THAN A NUTELLA RING WITH MY PIZZA?
We're working on offering a variety of cool stuff you can sub in and out with each pizza subscription delivery, so you can select to have a Nutella pizza ring OR something else exciting. Please bear with us while we make Pizza Club even more awesome!
I'M GOING AWAY - HOW CAN I SKIP A DELIVERY?
Of course! In your account section you can just hit that skip button and take a little pizza break, ready to come back even hungrier than before for the next round!
HOW DO I CANCEL MY SUBSCRIPTION?
We'll be very sorry to see you leave but if leave you must, you can easily go into your account admin and find the cancel button to end your subscription right there and then.
what should i do with the packing?
We've tried our best to make our packaging as sustainable as possible and we continue to work tirelessly on new innovations every day. Excitingly, we will soon be in a place where every piece of our kit is kerbside recyclable. In the meantime, here's how to responsibly reuse, recycle or dispose of it all.
Thank you for playing your part in making Planet Pilgrims as eco-friendly as possible.
Wool liner: free returns for reuse, or put on your compost heap (minus the plastic wrap) or in your general waste bin
Green mailer bag, wool liner plastic wrap & ice packs: recycle at larger supermarkets
Plastic ingredients pots: reuse then recycle at home
Cardboard pizza boxes, green pot trays & flyers: recycle at home
Want more info? We take packaging really seriously, so if you want to get deep, here's some more detailed information.