Shipping and Delivery

How much is delivery?

Shipping is £4.95 and done through DPD, find out more on our Delivery Page!


HOW do i get free shipping?

Your cart must hold 2 pizza kits (or be over £25) to one single address for the free shipping option to be activated, if you use the multi-ship option, each address must be receiving 2 pizza kits (or a basket of £25) for the free shipping to work.


When will my order arrive?

Once your order has been shipped you should receive a confirmed shipping email with a DPD tracking number, you can then track your kit through DPD on their app. 


Can I combine two orders?

Unfortunately we are unable to do this at the moment, but we are working on it! Feel free to place two separate orders until then.


Can I change my address?

After placing your order, if you need to change the shipping address please create an account and find the order that you would like to amend https://www.pizzainthepost.co.uk/account/loginPlease note changes CANNOT be made 48hours prior to delivery as your order will have begun to be processed. 


Where is my order? 

Once your order has been shipped you should receive a confirmed shipping email with a DPD tracking number, you can then track your kit through DPD. If you have not yet received a shipping confirmation email, we are still working on getting your kit to you! If your kit should have reached you by now but hasn’t, drop us a line at pizzakits@pizzapilgrims.co.uk letting us know and we’ll look into it for you.


How does the kit stay fresh during transport?

Each kit is packed the day that DPD picks it up. It is packed with an ice pack and in a woolcool bag to help the products stay nice and chilled.


What should i do with the packaging?

We've tried our best to make our packaging as sustainable as possible and we continue to work tirelessly on new innovations every day. Excitingly, we will soon be in a place where every piece of our kit is kerbside recyclable. In the meantime, here's how to responsibly reuse, recycle or dispose of it all. 


Thank you for playing your part in making Planet Pilgrims as eco-friendly as possible. 


Wool liner: free returns for reuse, or put on your compost heap (minus the plastic wrap) or in your general waste bin

Green mailer bag, wool liner plastic wrap & ice packs: recycle at larger supermarkets

Plastic ingredients pots: reuse then recycle at home 

Cardboard pizza boxes, green pot trays & flyers: recycle at home


Want more info? We take packaging really seriously, so if you want to get deep, here's some more detailed information. 

Ordering

The date I want to select isn't available!

If your date you'd like your kit to arrive isn't available it will mean 1 of 2 things. 

1. We've sold out of slots for that date, sorry! Please select another date. 

2. We haven't released that date yet, we are currently releasing days in batches of 7!


I'm trying to check out but I'm seeing an error message?

You might be seeing an error message as you have more kits in your basket than we can handle. We currently have a few shipping limitations which means we can only ship a certain amount of kits per order. If you'd like more than one kit, please place another order or get in touch with us via email to see if we can do a bulk order for you.


My postcode doesn't work!

We are only able to ship to mainland UK, Wales and parts of Scotland. This is due to shipping limitations with our delivery provider and to ensure that products are not in transit for too long. 

We are unable to ship to Ireland and the below postcodes:

Jersey 
Anything that starts with JE1-JE5
Isle of Wight
Anything that starts with PO30-PO41
Isle of Man
Anything that starts with IM 
and the Scottish Highlands and Islands. 
This is due to shipping limitations that require our kits to be in transit for less than 24 hours.

Where is my order? 

Once your order has been shipped you should receive a confirmed shipping email with a DPD tracking number, you can then track your kit through DPD. If you have not yet received a shipping confirmation email, we are still working on getting your kit to you! If your kit should have reached you by now but hasn’t, drop us a line at pizzakits@pizzapilgrims.co.uk letting us know and we’ll look into it for you.


Can I add a gift message to my pizza kit?

Unfortunately we are currently unable to add any messages to the kit - we are working on getting gift messages added to kits properly, watch this space! So at the moment, please bare with us.


Can I get my order delivered on X, it’s my birthday!?

We are working hard to get out as many kits as possible as fast as we can! If you have selected a certain day for delivery, you should receive your kit on that day.


I want to order more than 15 kits/I'm looking to order 100 kits for a pizza party/do you do bulk orders/orders to lots of different addresses?

Hey three questions we can answer in one! Drop us a line at sales@pizzapilgrims.co.uk to see what we can do. 

Nutrition, allergens and cooking 

Is your pizza gluten free?

Our pizza dough is not gluten friendly.. however...GLUTEN FRIENDLY COMING VERY SOON. SIGN UP TO RECEIVE OUR MAILERS AND WATCH OUT ON OUR SOCIALS FOR MORE INFO!!


Is the kit vegetarian?

The Margherita, Mushroom and Truffle & Vegan Frying Pan Pizza Kits are suitable for vegetarians!

The Fior Di Latte cheese is suitable for vegetarians but we recommend omitting using the Parmesan cheese as it is made using animal rennet; the parmesan is also not halal friendly. 


What is the kit's shelf life?

On receiving, we recommend you refrigerate the dough, sauce and cheeses immediately. The kit has around 3 days shelf life on delivery, this is largely dictated by the Fior Di Latte mozzarella cheese, to optimise freshness and quality. 


Can I freeze my kit?

You can freeze a lot of your kit and defrost when you are ready to use, the quality remains amazing. Things we don't recommend freezing are: mushrooms, parmesan cheese and flour. The mushrooms might not fair well in the freezer and the parmesan cheese can live a while in the fridge. 


What type of Frying Pan should I use?

We recommend a non-stick frying pan that is around 12-13inches! 


Can I make it another way? ( In an aga/BBQ oven/Ooni/Pizza Oven/Straight in the oven)

Totally! The dough we use is the same that we use in our pizzerias, we recommend using a grill to finish so you get that lovely bubbly charred crust but you can make the pizza in any of the above options, you may just not get the same bubbly charring top! 


My Dough has spilled out a bit, is it safe?

The dough we use has yeast, which means it's sort of alive! This means that sometimes the dough gets a tiny bit too excited and continues to grow and tries to escape, while not ideal, it is still safe to eat as all the products used in the kit are food safe, if there are any issues, drop us an email! 


How does the kit stay fresh during transport?

Each kit is packed the day that DPD picks it up. It is packed with an ice pack and in a woolcool bag to help the products stay nice and chilled.


Do you have a recipe for making dough from Scratch?

Sure we do! Follow the link HERE to watch James, our OG Pilgrim, talk you through our dough recipe so you can create our pizzas at home!


Where can I see nutritional and allergen information?

Find out more on our ingredients page here.

I WANT TO SPEAK TO SOMEONE ASAP ABOUT MY ORDER!

We totally understand you want an answer as quickly as possible, your first port will be our email address: pizzakits@pizzapilgrims.co.uk, we do also have a phone number but please be aware that it is manned between 12pm-3pm on weekdays only: 020 3019 1889.