FAQs

Is your pizza gluten free?

Our pizza dough is not gluten friendly, it is something we are working hard on and hope to have ready soon!

How much is delivery?

Weekday shipping is £5 and Saturday shipping is £6.95. 

When will my order arrive?

Once your order has been shipped you should receive a confirmed shipping email with a DPD tracking number, you can then track your kit through DPD on their app. 

Can I combine two orders?

Unfortunately we are unable to do this at the moment, but we are working on it! Feel free to place two separate orders until then.

Can I change my address?

After placing your order, if you need to change the shipping address please contact pizzakits@pizzapilgrims.co.uk to see if it is possible to amend. Please not that once your label has been printed, it might not be possible.

Is the kit vegetarian?

The frying pan pizza kit is suitable for vegetarians!

The Fior Di Latte cheese is suitable for vegetarians but we recommend omitting using the Parmesan cheese as it is made using animal rennet, the parmesan is also not halal friendly. 

What is the kit's shelf life?

On receiving, we recommend you refrigerate the dough, sauce and cheeses immediately. The kit has 1 day shelf life on delivery, this is largely dictated by the Fior Di Latte cheese, to optimise freshness and quality. 

Can I freeze my kit?

You can freeze a lot of your kit and defrost when you are ready to use, the quality remains amazing. Things we don't recommend freezing are: mushrooms, parm cheese and flour. The mushrooms might not fair well in the freezer and the parmesan cheese can live a while in the fridge. 

The date I want to select isn't available!

If your date you'd like your kit to arrive isn't available it will mean 1 of 2 things. 

1. We've sold out of slots for that date, sorry! Please select another date. 

2. We haven't released that date yet, we are currently releasing days in batches of 7!

I'm trying to check out but I'm seeing an error message?

You might be seeing an error message as you have more kits in your basket than we can handle. We currently have a few shipping limitations which means we can only ship a certain amount of kits per order. If you'd like more than one kit, please place another order or get in touch with us via email to see if we can do a bulk order for you.

My postcode doesn't work!

We are only able to ship to mainland UK, Wales and parts of Scotland. This is due to shipping limitations with our delivery provider and to ensure that products are not in transit for too long. 

We are unable to ship to Ireland and the below postcodes:

Jersey 
Anything that starts with JE1-JE5
Isle of Wight
Anything that starts with PO30-PO41
Isle of Man
Anything that starts with IM 
and the Scottish Highlands and Islands. 
This is due to shipping limitations that require our kits to be in transit for less than 24 hours.

Where is my order? 

Once your order has been shipped you should receive a confirmed shipping email with a DPD tracking number, you can then track your kit through DPD. If you have not yet received a shipping confirmation email, we are still working on getting your kit to you! If your kit should have reached you by now but hasn’t, drop us a line at pizzakits@pizzapilgrims.co.uk letting us know and we’ll look into it for you.

Can I add a gift message to my pizza kit?

We are working on getting gift messages added to kits properly, watch this space! So at the moment, please bare with us! 

How does the kit stay fresh during transport?

Each kit is packed the day that DPD picks it up. It is packed with an ice pack and in a woolcool bag to help the products stay nice and chilled.

Can I get my order delivered on X, it’s my birthday!?

We are working hard to get out as many kits as possible as fast as we can! If you have selected a certain day for delivery, you should receive your kit on that day. If you have preordered, unfortunately we cannot guarantee a date for you.  

Where can I see nutritional and allergen information?

Find out more on our ingredients page here.

I want to order more than 15 kits/I'm looking to order 100 kits for a pizza party/do you do bulk orders/orders to lots of different addresses?

Hey three questions we can answer in one! Drop us a line at sales@pizzapilgrims.co.uk to see what we can do. 

I want to speak to someone ASAP about my order!

We totally understand you want an answer as quickly as possible, your first port will be our email address: pizzakits@pizzapilgrims.co.uk, we do also have a phone number but please be aware that it is manned between 12pm-3pm on weekdays only: 020 3019 1881