How much is delivery?
Shipping is FREE for any weekday. Find out more about where and how we send our kits out on our Delivery Page.
When will my order arrive?
Once your order has been shipped you should receive a confirmed shipping email with a tracking number, which will give you information on arrival time. You will also receive an email or text on the day with your estimated time of delivery.
Can I combine two orders?
Unfortunately we are unable to do this at the moment, but we are working on it! Feel free to place two separate orders until then.
Can I change my address?
After placing your order, if you need to change the shipping address please create an account and find the order that you would like to amend https://www.pizzainthepost.co.uk/account/login, Please note changes CANNOT be made 48hours prior to delivery as your order will have begun to be processed.
Where is my order?
Once your order has been shipped you should receive a confirmed shipping email with a tracking number and link to see tracking information. If you have not yet received a shipping confirmation email, we are still working on getting your kit to you! If your kit should have reached you by now but hasn’t, drop us a line at email@example.com letting us know and we’ll look into it for you.
Your kit will be sent with some chunky ice packs in insulated packaging to keep it cool. We recommend getting it in the fridge as soon as you can on arrival.
What should i do with the packaging?
We've tried our best to make our packaging as sustainable as possible and we continue to work tirelessly on new innovations every day. We've got a couple of versions of test packaging out in the wild at the moment, so you may receive your kit in a cardboard box with cardboard insulation (which is all kerbside recyclable), or in a green plastic bag with a wool insulation liner - see info on this below.
Wool liner: free returns for reuse, or put on your compost heap (minus the plastic wrap) or in your general waste bin
Green mailer bag, wool liner plastic wrap & ice packs: recycle at larger supermarkets
Plastic ingredients pots: reuse then recycle at home
Cardboard pizza boxes, green pot trays & flyers: recycle at home
Want more info? We take packaging really seriously, so if you want to get deep, here's some more detailed information.