Shipping and Delivery

How much is delivery?

Shipping is FREE for any weekday. Find out more about where and how we send our kits out on our Delivery Page.


When will my order arrive?

Once your order has been shipped you should receive a confirmed shipping email with a DPD tracking number, you can then track your kit through DPD on their app. 


Can I combine two orders?

Unfortunately we are unable to do this at the moment, but we are working on it! Feel free to place two separate orders until then.


Can I change my address?

After placing your order, if you need to change the shipping address please create an account and find the order that you would like to amend https://www.pizzainthepost.co.uk/account/loginPlease note changes CANNOT be made 48hours prior to delivery as your order will have begun to be processed. 


Where is my order? 

Once your order has been shipped you should receive a confirmed shipping email with a DPD tracking number, you can then track your kit through DPD. If you have not yet received a shipping confirmation email, we are still working on getting your kit to you! If your kit should have reached you by now but hasn’t, drop us a line at pizzakits@pizzapilgrims.co.uk letting us know and we’ll look into it for you.


HOW DOES THE KIT STAY FRESH DURING TRANSPORT?

We've tried our best to make Your kit will either be delivered in a refrigerated van (if you live inside the M25) or will be sent with some chunky ice packs in insulated packaging to keep it cool. We recommend getting it in the fridge as soon as you can on arrival. 


What should i do with the packaging?

We've tried our best to make our packaging as sustainable as possible and we continue to work tirelessly on new innovations every day. We've got a couple of versions of test packaging out in the wild at the moment, so you may receive your kit in a cardboard box with cardboard insulation (which is all kerbside recyclable), or in a green plastic bag with a wool insulation liner - see info on this below.  


Wool liner: free returns for reuse, or put on your compost heap (minus the plastic wrap) or in your general waste bin

Green mailer bag, wool liner plastic wrap & ice packs: recycle at larger supermarkets

Plastic ingredients pots: reuse then recycle at home 

Cardboard pizza boxes, green pot trays & flyers: recycle at home


Want more info? We take packaging really seriously, so if you want to get deep, here's some more detailed information. 

Ordering

The date I want to select isn't available!

We deliver kits on weekdays (excluding bank holidays), releasing dates two months in advance. If you're looking to order way into the future, please come back a little later.


I'm trying to check out but I'm seeing an error message?

You might be seeing an error message as you have more kits or items in your basket than we can send in a single shipment, so if you're looking to load up on pizza you may have to place a couple of separate orders. If you're looking for 10+ kits please get in touch with us via email.


My postcode doesn't work!

We don't deliver to pizza lovers in the Republic of Ireland, Northern Ireland, Scottish Highlands, Scottish Islands, Channel Isles, Isle of Man, Isle of Wight or the Scilly Isles. This is because our kits are made in London and contain fresh produce that needs to be delivered within 24 hours, which we can't do without the help of Superman, Father Christmas or potentially Jeff Bezos. Sorry. 😢


If you live in an area you think we should be able to deliver to but are having a problem, please get in touch



Where is my order? 

Once your order has been shipped you should receive a confirmed shipping email with a DPD tracking number, you can then track your kit through DPD. If you have not yet received a shipping confirmation email, we are still working on getting your kit to you! If your kit should have reached you by now but hasn’t, drop us a line at pizzakits@pizzapilgrims.co.uk letting us know and we’ll look into it for you.


Can I add a gift message to my pizza kit?

Unfortunately we are currently unable to add any messages to the kit - we are working on getting gift messages added to kits properly, watch this space! So at the moment, please bear with us.


Can I get my order delivered on X, it’s A SPECIAL  DAY!?

Our kits will keep happily in your fridge for 7 days. If you're ordering for a special occasion or an event, we would strongly recommend you choose to get your kit delivered a day or two before the special date. 99% of the time we have no problems with deliveries, but we hate the thought of a pizza-less birthday or dinner party, so ordering a day or two early gives us a chance to fix it if your kit gets lost in transit.    


I want to order more than 15 kits/I'm looking to order 100 kits for a pizza party/do you do bulk orders/orders to lots of different addresses?

Hey three questions we can answer in one! Drop us a line at sales@pizzapilgrims.co.uk to see what we can do. 

Nutrition, allergens and cooking 

Is your pizza gluten free?

We're afraid not, however we have been working hard on creating an amazing gluten-free base, which is coming soon. Sign up to our mailing list and keep an eye on ours socials to see when it touches down in the Pilgrims Pizzaverse.


are the kits suitable for VEGANS / vegetarians?

All ingredients in our vegan kit are suitable for vegetarians and, of course, vegans.


Our Margherita kit can be made suitable for vegetarians by leaving off the Italian hard cheese (which is made using animal rennet). We are in the process of sourcing a hard cheese that does not contain this, so bear with us. 

Our Fior di Latte mozzarella cheese does not contain animal rennet. 


ARE THE KITS HALAl?

Our meats and our Italian hard cheese are not certified halal. 


What is the kit's shelf life?

Our kits will happily sit in your fridge for 5 - 7 days after delivery, and each will have a use by date on the pizza box. Make sure to pop your kit in the fridge as soon as you can - remember to lift your dough out a couple of hours before cooking. 


Can I freeze my kit?

You can freeze a lot of your kit and defrost when you are ready to use, the quality remains amazing. Things we don't recommend freezing are: mushrooms, parmesan cheese and flour. The mushrooms might not fair well in the freezer and the parmesan cheese can live a while in the fridge. 


What type of Frying Pan should I use?

We recommend a non-stick frying pan that is around 12-13 inches! 


Can I make it another way? ( In an aga/BBQ oven/Ooni/Pizza Oven/Straight in the oven)

Totally! The dough we use is the same that we use in our pizzerias, so if you're lucky enough to own a pizza oven it should turn out great. We think our 'frying pan plus grill' method is the best way to get a nice puffy crust and charred spots at home without a pizza oven, but you can certainly get some good results experimenting with your regular oven or even BBQ - check for tips on YouTube. 


My Dough has spilled out a bit, is it safe?

Our dough uses active yeast, which means... it's sort of alive! Yeast is always going through a process of growing and rising. Chilled conditions will slow and almost pause this process, but if your dough is left for a couple of days or gets a little warm, it may start bubble out of its pot. Whilst it is still safe, when exposed to air it will start to harden so if this happens try to move it into a cooler part of your fridge and move it to a larger pot.  


Do you have a recipe for making dough from Scratch?

Sure we do! Click HERE to watch James, our OG Pilgrim, talk you through our dough recipe so you can create our pizzas at home!


Where can I see nutritional and allergen information?

Click on any kit to see more information about the ingredients, allergens and nutritional information. 

I WANT TO SPEAK TO a human ASAP ABOUT MY ORDER!

You can contact us over email here (with real life humans on the other end!) or for pizza emergencies you can call 020 3019 1889 between 9.30am - 5pm on weekdays.